Robert Statsky

Gallery

For those who prefer to look at pictures instead of reading articles here is a gallery of images used in the articles. They generally summarize the text.

  • Joining a New CS Org
  • Replacing Someone Great
  • Decisions Under Uncertainty (Leadership in a Nutshell)
  • Consumption Pricing in 2025
  • Fixing Broken Processes
  • Enterprise Customer Expectations
  • Thoughts on Job Hopping in 2025
  • Cross-Functional Alignment
  • Managing Stakeholders
  • Customer Advocacy
  • Improving a Team
  • Subscription Model Perception
  • Managing Up
  • Accountability and Organization
  • Building a CS team with no infrastructure to start with
  • Turn a Team Around in 60 Days
  • Managing a remote team
  • Managing In-Office
  • Positive mindset
  • Managing Managers
  • 20-50 million in ARR
  • 9 jobs in 19 years
  • good onboarding does 3 main things
  • rebuild onboarding every 6 months
  • get to value quickly in onboarding
  • Q4 is a 6 week quarter
  • Scale from a Full-Cycle Team
  • Navigating a New Point of Contact
  • Strategy is No longer enough
  • CS Incentives Framework
  • CS Incentives
  • Enterprise Customer Success
  • How to Manage Unemployment
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