Nearly two decades in B2B SaaS. Scaled CS orgs across Enterprise, Mid-Market, and SMB. Worked at orgs <$10MM – $100MM ARR. Built playbooks, teams, and strategies that drive adoption, renewals, and expansion.
I help B2B SaaS companies keep their customers and grow revenue by building world-class Customer Success teams.
With nearly two decades in B2B SaaS, I’ve built CS orgs from scratch, led teams through hyper-growth, and turned churn risks into expansion wins.
I am passionate about creating customer success engagement models, customer journeys, training and development programs, and solutions engineering strategies that enhance the value and impact of B2B products and services. I normallly lead and mentor a team of revenue-driven, quota carrying customer success professionals, onboarding specialists, and support agents, ensuring their performance, growth, and satisfaction.
So what’s the deal with this personal site?
It’s important to me to share what I’ve done over my career in a digestible way for those that are interested in working with me. I’ve accepted my role in startups and fast growing companies and understand what it is I can bring to those looking to elevate their customer experience.
I want to provide more information on what you can get when hiring me, that can shine through the bullet points of a resume. The site includes my customer success philosophy and what I would do in different scenarios most common in the B2B SaaS space.
Every company is different, as is every industry, but I hope this site will help allow as much of my experience to shine through as possible.
Robert Statsky 